Subscriber services
Subscribers to Grove Art Online can now access their account details, update information, and generate usage statistics for all their Oxford University Press Online subscriptions. To use these services you must be the account administrator and will require a username and password.
Account administration
Subscribers can log in and administer subscriptions, and change and update account details.
Usage statistics
Usage statistics are recorded from October 2003 and provide the following information:
- Number of Sessions
- Total Session Time (mins)
- Average Session Time (mins)
- Average Pages per Session
- Number of Entries Viewed
- Number of Pages Accessed
- Number of Hits
- Number of Searches
- Number of Entries Reached from Browse
- Number of Turnaways - if a subscription is limited by concurrency, the number of turnaways will indicate how often the concurrency limit has been exceeded and users barred from the product.
- The choice of either displaying reports in your browser, or having them delivered to you in a number of other ways, either to download or email.
Customer service contact details
Full contact details for customer services staff are available on the Subscriber services contacts page.
FAQ and Help pages
Full FAQ and Help pages are provided as part of the service.
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